Another problem with the same Indian call center

More trouble with Dun & Bradstreet's Indian call center, Effective Teleservices, about which I've written in the past.

They called me today for an update of my D&B Business Information file, assuring me that it's not a sales call. I told the rep that due to a prior incident with Effective Teleservices I would respond to D&B only by snail mail. I asked, "Will you confirm that you're taking me off your calling list?"

He wouldn't say yes, so I asked for a supervisor. "I have no supervisor", he responded.

When I persisted, he put a supervisor on the line.

So right away I'm (a) suspicious, and (b) pretty sure I'm dealing again with the carefree crew at Effective Teleservices. The supervisor's supervisor confirmed this.

I asked to be taken off the calling list, and the supe's supe told me she cannot do this. She did at least offer a customer service number for me to call.

What is with this call center? Are they trained to be difficult?

"I have no supervisor." Right. And I've got a bridge to sell you.

D&B needs to re-think their calling strategy. Putting people like this on the phone as D&B representatives makes the company look really stupid.

End note: I spoke to a Customer Service rep at D&B, and she did in fact remove me from the call list, after a brief but ineffective sales pitch.